This page will be kept updated as shop policies change!
Welcome Back to Ellaura Robinson
January 24, 2022
Ellaura Robinson was our lovely receptionist for three good years, she since has moved away. However, with our current receptionist advancing to Groomer’s Assistant we are in need of extra support.
Ellaura will be rejoining the team and assisting remotely.
New Clients: Please reach out via our contact link or e-mail us at firstname.lastname@example.org to begin the onboarding process.
Current Clients: The best way to schedule will be sending an e-mail with your general availability (day and time of day; ex: Tues & Thurs around 1:30pm) and a good phone number to follow-up via text (or mention if e-mail is preferred). Another option is utilizing the online scheduling app to request (link available on an old invoice or appointment confirmation).
Hannah will be available in the salon via phone Tuesdays and Thursdays starting at 8:30am
Goodbye to Sarah Rivkin, NCMG but welcome back to Malia Kainoa, NCMG, CCE and weekend availability
December 31, 2021
As Sarah let each of her loyal clientele know, personally, she has left us for a new adventure. We will see her around town but she will be missed.
Welcome to Malia Kainoa, NCMG, CCE who has made her timely return to the Little Brown Dog family after moving away for about 3 years. She is well versed in one on one services and is sweet as can be.
We are available on Saturdays for Itty Bitty, Small and Medium sized pups by appointment only.
Currently Accepting New Clients
September 3, 2021
We have been able to add some new faces to our family since losing Melissa and Emily.
We are elated to announce the capability to welcome some more fresh dog faces too.
Please reach out via our contact link or e-mail us at email@example.com to begin the onboarding process.
Under New Management
August 1, 2021
Melissa Fidge and Scott Fidge have passed the torch to Brooke El-Merrahi.
Brooke has been with Little Brown Dog for just over 4 years, almost since the beginning. She has managed adjusting schedules to attempt to accommodate as many of Melissa’s amazing clients as possible.
Changes to note:
When booking reoccurring appointments (up to 6 months in advance at a time) length of time between will have to be weekly, biweekly, every 3,4,6 or 8 weeks. Odd number of weeks between visits will be limited to scheduling ONE visit at a time and it is not suggested to wait to rebook.
Due to staffing limitations the choice had to be made to shift to only Mondays through Fridays. We will be closed weekends as we support the next generation of stylists. Reassessment of this decision is set to be June 2022
Losing Melissa Fidge, NCMG & CFMG (Certified Feline Master Groomer) means we are only able to continue services with a select handful of her feline friends. As this changes we will update you. Our cat services have been paused based on staffing limitations and need for continued education.
Hand Stripping: This is an especially involved and physically demanding advanced technique. That being said, I will not allow my team (family) to put undue wear and stress on their bodies while overwhelming a 4-legged friend based on out dated practices. Best practices are advocating for the dogs and therefore any clients who opt in to this specialized optional service will be required to keep a minimum 4 week schedule or we will not offer hand stripping.
Not Currently Accepting New Clients
November 30, 2020
We’re completely and totally committed to providing amazing service to all our clients–COVID will not change that.
However, with all the uncertainty right now, we’ve decided the best way to make this happen is to temporarily stop accepting new clients.
Remember, this is temporary and the moment we feel it’s safe to start increasing the number of staff we have working at any given time, we’ll open things up again!
August 23, 2020
We aren’t taking any walk-in nail trims for the time being due to our current social distancing policy. Thank you for your understanding.
Clients Not Permitted to Enter the Shop
May 02, 2020
We’ve decided to err on the side of caution and to keep access to the shop employees-only until further notice.
Current clients will be getting an email with more information, but the gist is you’ll be dropping your pets off at the front door and handing them off to your groomer or their assistant.
Thanks for your understanding!